![]() ![]() You may need to call the company or use online tech support to get additional troubleshooting. ![]() ![]() Even with a power light, it can be tough to monitor and hard to test if a power adapter is the culprit, because AC power adapters are rarely the same among different companies (or even models of drive from the same company). If the drive has a power light separate from an activity LED, observe it and see if it’s flickering or otherwise inconstant. Check that the adapter is plugged in to the drive firmly and that the AC power plug isn’t jiggling in the outlet or surge protector. Swap another identical cable, as it’s the cheapest way to isolate the problem.Ī faulty power connection. Cable failure is more likely for drives that are routinely connected and disconnected to a computer. This is true even if it’s the one included with the drive or you purchased one from a company with strong positive product reviews. Even if you haven’t touched the cable since you attached an external drive years ago to a desktop computer, cables can fail. Here are five other possibilities and some accompanying ideas for troubleshooting:Ī bad cable. ![]()
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